Is your eCommerce business struggling with inventory management, order fulfillment, or customer satisfaction? In 2025, an ERP system might just be the solution you're looking for.
As the eCommerce industry becomes more competitive, keeping up with demand can feel like a constant race. With fierce competition and ever-rising customer expectations, offering great products is no longer enough.
To truly succeed, you need streamlined, efficient operations that enable you to manage inventory, finance, and sales seamlessly. The right ERP system can integrate all these functions together into one powerful platform, providing real-time insights and enhancing your efficiency.
As your eCommerce business expands, selecting the best ERP system becomes crucial for growth and success. But with so many options available, how do you choose the one that aligns with your unique needs?
In this blog, we’ll explore the best ERP for eCommerce in 2024, along with its key features and benefits.
E-commerce ERP (Enterprise Resource Planning) refers to an ERP solution specifically designed with modules and features to support your online business operations. It connects functions like e-commerce stores, logistics, payments, inventory management, order processing, customer relationship management (CRM), finance, sales, and supply chain operations into one platform.
The main goal of eCommerce ERP is to offer real-time visibility into your business activities, enhance resource management, and support better decision-making. In Saudi Arabia, it also helps businesses ensure VAT compliance and integrate with local payment systems.
By creating a single source of truth, an ERP system enables you to monitor and optimize daily activities efficiently, ensuring smooth operations and business growth.
Before selecting an ERP solution for your eCommerce business, it’s important to know what features can help you manage and grow your business. Let’s explore them.
Here are the key features to look for in a robust eCommerce ERP system:
As your business grows, keeping track of inventory becomes more complex. Customers expect accurate stock levels when they are ordering online, and you need to know exactly where your products are. An integrated ERP system simplifies this by providing real-time, accurate inventory data to all users. Whether your inventory is stored in one location or across multiple warehouses, the system ensures full visibility, including inventory costs and reorder levels. This reduces manual errors and keeps your inventory management efficient.
When your ERP integrates with your eCommerce platform (such as Shopify, Noon, Salla, or a custom website), sales order data is automatically synced with your backend.
This integration improves order accuracy, reduces errors, and enhances customer satisfaction. ERP automation streamlines the entire process—from customer interaction to successful order fulfillment.
Standalone software may handle tasks like general ledger (GL), accounts payable (AP), and accounts receivable (AR), but a cloud-based ERP system goes a step further.
For example, your ERP system instantly creates sales orders when an eCommerce transaction happens. Once the customer successfully makes the payment, the system makes the necessary financial postings automatically. This integration helps businesses comply not only with local tax regulations, such as VAT and e-invoicing, but also gives greater visibility into stock levels, customer behaviors, and actual order delivery status.
A successful eCommerce business needs clear visibility into the sales cycle and an efficient way to manage leads, contacts, and customer accounts. To do this, you need a CRM solution that is part of your ERP system, syncing real-time data across all departments. This allows you to offer personalized discounts and promotions, which are tracked by the ERP for future analysis.
With an integrated CRM, you get a complete view of customer interactions across all channels, ensuring a smooth experience for your customers.
A robust ERP integrates seamlessly with leading eCommerce platforms like Shopify, WooCommerce, Salla, Zid, and Magento, ensuring smooth data synchronization and eliminating manual data entry. This boosts operational efficiency and supports growth across multiple sales channels, including local and international markets.
An integrated eCommerce ERP solution is your best bet for streamlining shipping, distribution, and warehouse management—just as it does with inventory management. From inventory tracking to order fulfillment, ERP automates key distribution tasks, ensuring compliance and reducing errors.
It helps streamline warehouse management by notifying the warehouse staff whenever an order is placed online and, most importantly, provides greater visibility into your supply chain.
The Point of Sale (POS) system within an ERP solution offers a reliable and flexible option for eCommerce businesses looking to branch into offline sales or brick-and-mortar retail. This integrated platform allows you to efficiently manage in-store sales, improve customer satisfaction, and gather valuable data to drive growth and expansion.
With these key features in mind, let's explore the best solutions for eCommerce in 2024 and beyond.
Below are some of the best ERPs for eCommerce businesses operating in Saudi Arabia:
HAL is the best ERP for eCommerce, a cloud-based system designed for businesses of all sizes in Saudi Arabia. It’s especially well-suited for eCommerce, as it easily integrates with platforms like Shopify, WooCommerce, Noon, and Salla, allowing you to manage inventory and orders in one place. With automation features and local support, HAL ERP helps eCommerce businesses succeed in a competitive market.
You can also manage tasks on the go with WhatsApp integration. Additionally, HAL ERP is ZATCA-approved for E-invoicing Phase II, ensuring full compliance with Saudi Arabia’s tax regulations.
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Watch the video to learn how our solution helped Al Homaidhi Group grow its business.
Oracle NetSuite is a comprehensive ERP solution that offers advanced integration features for financials and order management. It supports multiple eCommerce platforms, including Shopify, ensuring smooth data synchronization across sales and back-office operations.
NetSuite is VAT-compliant, integrates with local Saudi payment gateways, and provides real-time financial insights. These features make it a great choice for businesses of all sizes looking to optimize their operations.
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Odoo is an open-source ERP that offers modular capabilities for small to medium-sized businesses. It provides strong integration with ecommerce platforms like Shopify and WooCommerce and handles finance, inventory management, and customer relationships.
It also offers VAT-compliant features for businesses in Saudi Arabia and the flexibility to add additional modules. You can start with the free plan, which includes the eCommerce and Website Builder apps, and add more features as needed. Its open-source nature allows for a highly customizable solution at an affordable price.
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For a detailed comparison, take a look at our HAL vs Odoo Comparison.
SAP Business One is perfect for businesses looking to scale. Known for its robust supply chain capabilities, this ERP solution helps ecommerce businesses manage inventory, order processing, and logistics efficiently. It also maintains VAT compliance and supports multi-currency, benefitting companies with international operations. SAP Business One integrates well with various ecommerce platforms and is suitable for businesses aiming for global growth.
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Microsoft Dynamics 365 is a highly flexible ERP solution with various product bundles tailored to different business needs. It covers key areas like field service, finance, HR, sales, marketing, and logistics. eCommerce businesses can use Dynamics 365 to streamline operations, manage customer relationships, create attractive storefronts, and offer multiple purchasing options, all within one integrated system.
Plus, its seamless integration with other Microsoft products is a big advantage for companies already using the Microsoft ecosystem.
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Acumatica is a cloud-based ERP known for its adaptability and workflow automation features. It is highly customizable, offering integrations with various ecommerce platforms like Shopify, Magento, and WooCommerce.
Acumatica is suitable for businesses of all sizes and provides real-time financial insights, inventory management, and order processing. With strong VAT-compliant features, it’s an excellent choice for eCommerce businesses in Saudi Arabia and the broader Middle East.
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PACT ERP is another powerful solution for ecommerce businesses in Saudi Arabia, providing a range of features for inventory management, order processing, and financial management. It offers VAT-compliant functionality and is designed for businesses that need flexible integration with both eCommerce platforms and local systems.
Known for its ease of use and support for the Arabic language, PACT ERP ensures that businesses can manage operations efficiently while complying with local regulations.
Now that we've seen what's out there, let’s discuss how to choose the best one based on your specific eCommerce business needs.
Here are the key factors to consider when selecting an ERP for your business:
Now, let's look at the key benefits an ERP system can bring to your eCommerce business.
Adopting an ERP system can bring numerous benefits to eCommerce businesses. Here are some key advantages online retailers can look forward to when integrating their platform with the best ERP system.
After selecting the right ERP for your business, the next step is to implement it smoothly. Let’s discuss them.
Implementing an ERP system can be smooth if you follow these key steps:
So, what's on the horizon for eCommerce businesses using ERP systems? Let’s take a glimpse into the future.
ERP's future in eCommerce is looking bright with advancements. As technology evolves, eCommerce businesses need to stay ahead of these ERP trends to stay competitive.
Artificial Intelligence (AI) will help businesses adapt quickly and offer personalized services, while the Internet of Things (IoT) will automate tasks like inventory tracking and warehouse management. These innovations will improve efficiency and enhance customer experiences.
Another big trend is conversational ERP, where eCommerce businesses can manage tasks and get updates through apps like WhatsApp. This feature makes ERP easier to use, helping businesses track sales, inventory, and financials on the go. It allows for faster decisions and better customer service, all through a simple, familiar interface. HAL’s ERP system includes this feature, making it simple to manage everything on the go.
We've explored some of the best ERP systems for eCommerce, all of which can greatly improve your business operations. From better inventory management to real-time financial insights, ERP systems help automate tasks and improve customer relationships, leading to growth and increased revenue.
As technology continues to evolve, ERP systems will only get more powerful. The best ERP for eCommerce will help you stay competitive, future-proof your operations, and drive profitability in 2024 and beyond.
At HAL, we offer ERP solutions tailored for all businesses. Our system integrates CRM, eCommerce, accounting, and HR tools, with added features like WhatsApp integration to help save time, reduce mistakes, and enhance customer interactions.
Join the growing number of businesses in Saudi Arabia, leveraging ERP for success. Book a personalized demo with us or explore our flexible pricing plans here! Our team is here to answer your questions and guide you in choosing the best ERP for your business.
